Returns and Refunds

Bulk Lubricants Australia · Version 1.0, effective 24 October 2026

Returns and refunds. Because lubricants and chemicals can't be resold once they've left our control, we don't accept returns or give refunds for change of mind, including if you order the wrong product or quantity or no longer need it. This doesn't affect your rights under the Australian Consumer Law. If your goods are faulty, not as described or ordered, short-supplied, or damaged in transit, contact us within 7 days of delivery (or as soon as you become aware of a hidden fault) by email to quotes@bulklubricants.com.au or through our customer portal at portal.bulklubricants.com.au, with your order number and photos. Claims are made by email or through the portal. We don't accept claims or returned goods by post. If you need help lodging a claim, call us on +61 459 798 569. We'll arrange a replacement, repair or refund at no cost to you, and for a major failure you can choose a refund or replacement. Full details are in our Terms and Conditions of Sale.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Packaging. Pails, drums and IBCs are one-way packaging. They are not returnable and no deposit applies.